Welcome to iRewardHealth, an incentive-based, adaptive wellness program that focuses on disease prevention, and combines proven methods with cutting edge technology to create lasting behavior change (the “Program”). The Program is operated by iRewardHealth, Inc. (“iRewardHealth”, “us”, “our”, and “we”) through the website located at www.irewardhealth.com (the “Site”) and in mobile applications (the “Applications” and collectively with the Site and all services provided through the Site and Applications, the “Services”).
Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in the Services in connection with such features. All such additional terms, guidelines and rules are incorporated by reference into these Terms of Service.
These Terms of Service (“Terms”) set forth the legally binding terms for your use of the Services whether you are simply a ” Visitor” (which means you are just browsing the Services) or an “Authorized User” (which means you have registered to use them). Collectively, Visitors and Authorized Users are referred to as “Users” or individually as a “User” or “you”. BY ACCEPTING THESE TERMS, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO THESE TERMS. YOU MAY NOT ACCESS OR USE THE SERVICES OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SERVICES.
PLEASE BE AWARE THAT SECTION 11 OF THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW CLAIMS BETWEEN YOU AND US ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THIS AGREEMENT. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT THAT WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS.
THE TERMS ARE SUBJECT TO CHANGE BY IREWARDHEALTH AT ANY TIME AS PROVIDED IN SECTION 1.8 BELOW.
1.2 Eligibility. Any current employee, plan participant or student, as applicable, (a) who is offered the Program by his or her Sponsor, (b) whose name and email address are provided to iRewardHealth by his or her Sponsor and (c) who registers an account on the Site or Application (an “Account”) is eligible to participate in the Program (each such individual, a “Program Enrollee”). As determined by your Sponsor, family members of a Program Enrollee may be eligible to participate in the Program. Family members who are eligible to become, and do become, Program Enrollees, are referred to as “Family Enrollees”. The individual who is the employee, plan participant or student is referred to as the “Primary Program Enrollee”.
1.4 Earning Points. You can earn iRewardHealth points (“Points”) by participating in programs and activities your Sponsor has designated as point earning opportunities. Your Sponsor will provide you with additional information about the activities that qualify. Once you have completed an eligible activity, you can log such activity using the Application and earn a number of Points for such activity as determined by us and your Sponsor. To check your Point balance, log into the Rewards Site and click the Point Balance link or log in to the Application and click the Rewards link. If you believe your Point balance is incorrect, please contact iRewardHealth at firstname.lastname@example.org.
1.5 Redeeming Points.
- (a) iRewardHealth Points may be redeemed only for cash in accordance with the value that your Sponsor has designated (each such payment, a “Reward”). Only you may redeem the Points you have earned; Points may not be sold, exchanged, bartered, transferred or given away. Your Sponsor may require that Points redeemed by Family Enrollees be paid to, and be deemed redeemed by, Primary Program Enrollees.
- (b) Your Sponsor, not iRewardHealth, shall be responsible for the redemption of your Points. Please note that iRewardHealth only administers and displays your Points in the Services on behalf of your Sponsor.
- (c) Your redemption of Points is governed by these Terms, any additional rules imposed by your Sponsor and any additional rules and restrictions included on the Rewards Site. Points will be subtracted from your Account once you have redeemed them.
- (d) Only current Program Enrollees may earn and redeem Points. If your employment, enrollment or affiliation, as applicable, with the Sponsor offering the Program ends, any Points that remain unredeemed will be redeemed by depositing the designated amount in your bank account or by hand-out of other Rewards designated by your Sponsor.
- (a) You must comply at all times with these Terms and all laws, rules and regulations that are applicable to you. You hereby acknowledge that you may only participate in the Program if and to the extent that such participation is permitted by these Terms and all applicable laws, rules and regulations. We may refuse at any time to enroll you, or we may restrict, modify or terminate your participation in the Program without liability to you or any other party, if you violate these Terms or any law, rule or regulation, or if your participation in the Program violates any law, rule or regulation. Such a termination or restriction may result in a forfeiture of your accrued Points.
- (b) The receipt or redemption of Points may be subject to tax liability. Any tax liability, including reporting of tax liability to the Internal Revenue Service or other taxing authorities, with respect to the receipt or use of Points is solely your responsibility. Your Sponsor may withhold and/or report taxes associated with earned and redeemed Points. Sponsors may require that Rewards resulting from Points redeemed on behalf of Family Enrollees, may be required to be paid or handed out to Primary Program Enrollees and may be deemed the income of the applicable Primary Program Enrollee for tax purposes. iRewardHealth reserves the right to report the receipt or redemption of Points to the Internal Revenue Service and other taxing authorities. We recommend that you check with your tax advisor regarding possible tax implications of earning and redeeming Points.
- (c) Your Sponsor may have additional rules regarding the Program with which you must comply, and there may be certain restrictions associated with the Rewards for which you can redeem your Points. Such restrictions will be noted on the Rewards Site.
1.8 The Program and These Terms May be Suspended, Changed or Terminated. We and / or your Sponsor reserve the right to: (a) suspend, change or terminate the Program, in whole or in part; (b) add, delete or change available Points or Rewards; (c) modify, limit or suspend the use of or redemption of Points or the availability of Rewards in any respect; (d) modify or change redemption procedures; and (e) modify, limit or suspend the collection of Points, including, but not limited to, imposing time limits and changes in Point values. We may make these changes even though the changes may affect the value of Points already accumulated at any time and from time to time. You should not rely upon the continued availability of the Program, any earning or redemption offers, or other offers made in connection with the Program. If we make changes that we believe will have a material impact on your use of the Program, we will let you know by sending you an email if we have a current email address for you, and by noting on the Rewards Site that the Terms have been updated. The effective date of any change in these Terms will be the date specified in the notice. If you disagree with the changes to these Terms, you may opt out of the Program by terminating these Terms as provided in Section 9. Your ongoing use of the Program and Services after the changes take effect signifies your agreement to the new Terms.
1.9 Termination of Your Enrollment. We may cancel and/or suspend your enrollment in the Program at any time, without cause and/or without notice. We may terminate and/or suspend your enrollment immediately, without notice, if there has been a violation of these Terms or other policies and terms that apply to the Program. Your right to use the Program will end once your enrollment is terminated.
1.10 Release. BY PARTICIPATING IN THE PROGRAM, YOU HEREBY AGREE: (A) TO RELEASE US AND ALL OF OUR AFFILIATES, SUBSIDIARIES, RETAILERS, SALES REPRESENTATIVES, DISTRIBUTORS AND PARTNERS, AND EACH OF THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM ANY AND ALL LIABILITY, LOSS OR DAMAGE INCURRED WITH RESPECT TO THE AWARDING, RECEIPT, POSSESSION AND/OR USE OR MISUSE OF ANY REWARD; (B) UNDER NO CIRCUMSTANCES WILL YOU BE PERMITTED TO OBTAIN AWARDS FOR, AND YOU HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR ANY OTHER DAMAGE OR LOSS, OTHER THAN FOR ACTUAL OUTOF-POCKET EXPENSES; (C) ALL CAUSES OF ACTION OR CLAIMS ARISING OUT OF OR CONNECTED WITH THE PROGRAM OR ANY AWARD SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; AND (D) ANY AND ALL CLAIMS, JUDGMENTS AND AWARDS SHALL BE LIMITED TO ACTUAL OUT-OF-POCKET COSTS INCURRED, EXCLUDING ATTORNEYS’ FEES AND COURT COSTS.
2. Use of the Services and iRewardHealth Properties. The Application, the Site, the Services, the Program and the information and content available on the Site and in the Application and the Services (collectively, the “iRewardHealth Properties”) are protected by copyright laws throughout the world. Subject to the Terms, iRewardHealth grants you a limited license to reproduce portions of iRewardHealth Properties for the sole purpose of using the Services for your personal purposes. Unless otherwise specified by iRewardHealth in a separate license, your right to use any iRewardHealth Properties is subject to the Terms.
- Application License. Subject to your compliance with the Terms, iRewardHealth grants you a limited non-exclusive, nontransferable, non-sublicensable, revocable license to download, install and use a copy of the Application on a single mobile device or computer that you own or control and to run such copy of the Application solely for your own personal purposes. Furthermore, with respect to any Application accessed through or downloaded from the Apple App Store (an “App Store Sourced Application”), you will only use the App Store Sourced Application (a) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (b) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service.
- Updates. You understand that the iRewardHealth Properties are evolving. As a result, iRewardHealth may require you to accept updates to iRewardHealth Properties that you have installed on your computer or mobile device. You acknowledge and agree that iRewardHealth may update iRewardHealth Properties with or without notifying you. You may need to update third-party software from time to time in order to use iRewardHealth Properties.
- Certain Restrictions. The rights granted to you in the Terms are subject to the following restrictions: (a) you will not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the iRewardHealth Properties or the Rewards Site or any portion thereof; (b) you will not frame or utilize framing techniques to enclose any trademark, logo or other iRewardHealth Properties (including images, text, page layout or form); (c) you will not use any metatags or other “hidden text” using iRewardHealth’s name or trademarks; (d) you will not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of iRewardHealth Properties or Rewards Site, except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you will not use any manual or automated software, devices or other processes (including spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in the Site or Rewards Site (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of, and solely to the extent necessary for, creating publicly available searchable indices of the materials, but not caches or archives of such materials); (f) you will not access iRewardHealth Properties or the Rewards Site in order to build a similar or competitive website, application or service; (g) except as expressly stated herein, no part of iRewardHealth Properties or Rewards Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (h) you will not remove or destroy any copyright notices or other proprietary markings contained on or in iRewardHealth Properties or the Rewards Site. Any future release, update or other addition to iRewardHealth Properties will be subject to the Terms. iRewardHealth, its suppliers and service providers reserve all rights not granted in the Terms. Any unauthorized use of iRewardHealth Properties entitles iRewardHealth to terminate the licenses granted by iRewardHealth pursuant to the Terms.
- iRewardHealth Properties. All of the written and visual materials, design elements and trademarks appearing on the iRewardHealth Properties are owned by us and our suppliers and are protected by U.S. and international copyright, trademark, patent and trade secret laws and treaties. You may print out your Points balance for your own personal use. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the iRewardHealth Properties or Rewards Site.
- Feedback. You agree that submission of any ideas, suggestions, documents and/or proposals to iRewardHealth through its suggestion, feedback, wiki, forum or similar pages (“Feedback”) is at your own risk and that iRewardHealth has no obligations (including obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to iRewardHealth a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of and otherwise commercially or non-commercially exploit in any manner, any and all Feedback in connection with the operation and maintenance of iRewardHealth Properties.
4. Third-Party Services.
- Third-Party Websites, Applications & Ads. iRewardHealth Properties and/or the Rewards Site may contain links to thirdparty websites (“Third-Party Websites”) and applications (“Third-Party Applications” and with the Third-Party Websites, the “Third-Party Properties”). When you click on a link to a Third-Party Property, we will not warn you that you have left iRewardHealth Properties or the Rewards Site, as applicable, and are subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Properties are not under the control of iRewardHealth. iRewardHealth is not responsible for any Third-Party Properties. iRewardHealth provides these Third-Party Properties only as a convenience and does not review, approve, monitor, endorse, warrant or make any representations with respect to Third-Party Properties, or their products or services. You use all links in Third-Party Properties at your own risk. When you leave our Site, our Terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites or Third-Party Applications, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.
- App Stores. You acknowledge and agree that the availability of the Application and the Services is dependent on the third party from whom you received the Application license, e.g., the Apple App Store or Google Play (“App Store”). You acknowledge that the Terms are between you and iRewardHealth and not with the App Store. iRewardHealth is solely responsible for iRewardHealth Properties, including the Application, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the Application, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with iRewardHealth Properties, including the Application. You agree to comply with, and your license to use the Application is conditioned upon your compliance with, all applicable third-party terms of agreement (e.g., the App Store’s terms and policies) when using iRewardHealth Properties, including the Application. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Terms and will have the right to enforce them.
5. Indemnification. Upon a request by us, you agree to defend, indemnify and hold harmless us, our employees, contractors, officers, directors, agents, parent, other affiliated companies, suppliers and distributors from all liabilities, claims and expenses, including attorneys’ fees, relating to or arising out of: (a) your use of, or inability to use, iRewardHealth Properties; (b) your violation of the Terms; (c) your violation of any rights of another party, including your Sponsor and/or any other Program Enrollee(s); or (d) your violation of any applicable laws, rules or regulations. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
6. We Make No Warranties. WE PROVIDE THE IREWARDHEALTH PROPERTIES, INCLUDING THE PROGRAM AND APPLICATION, “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE”. WE AND OUR SUPPLIERS AND DISTRIBUTORS MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE IREWARDHEALTH PROPERTIES. TO THE EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS AND DISTRIBUTORS DISCLAIM IMPLIED WARRANTIES THAT THE IREWARDHEALTH PROPERTIES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED OR NON-INFRINGING. WE AND OUR SUPPLIERS AND DISTRIBUTORS DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE IREWARDHEALTH PROPERTIES WILL BE EFFECTIVE, RELIABLE, ACCURATE OR MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE IREWARDHEALTH PROPERTIES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY AN IREWARDHEALTH REPRESENTATIVE OR THE REPRESENTATIVE OF YOUR SPONSOR SHALL CREATE A WARRANTY. You may have additional consumer rights under your local laws that this contract cannot change. You use the iRewardHealth Properties, including the Program, at your own risk.
7. Limitation of Liability. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US OR OUR SUPPLIERS OR DISTRIBUTORS IS THE CANCELLATION OF YOUR ENROLLMENT. WE, OUR PARENT AND OUR SUPPLIERS AND DISTRIBUTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE IREWARDHEALTH PROPERTIES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR PARENT, SUPPLIERS AND DISTRIBUTORS, SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. UNDER NO CIRCUMSTANCES WILL IREWARDHEALTH, OUR PARENT OR OUR SUPPLIERS OR DISTRIBUTORS BE LIABLE TO YOU FOR MORE THAN THE GREATER OF (A) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES, AND (B) ONE HUNDRED DOLLARS ($100 USD). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN IREWARDHEALTH AND YOU.
- Violations. If iRewardHealth becomes aware of any possible violations by you of the Terms, iRewardHealth reserves the right to investigate such violations. If, as a result of the investigation, iRewardHealth believes that criminal activity has occurred, iRewardHealth reserves the right to refer the matter to, and to cooperate with, any and all applicable legal authorities. iRewardHealth is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in iRewardHealth Properties or in iRewardHealth’s possession in connection with your use of iRewardHealth Properties to: (a) comply with applicable laws, legal process or governmental request; (b) enforce the Terms; (c) respond to your requests for customer service; or (d) protect the rights, property or personal safety of iRewardHealth, its Users or the public, and all enforcement or other government officials, as iRewardHealth in its sole discretion believes to be necessary or appropriate.
- Breach. In the event that iRewardHealth determines, in its sole discretion, that you have breached any portion of the Terms, or have otherwise demonstrated conduct inappropriate for iRewardHealth Properties, iRewardHealth reserves the right to: (a) warn you via email that you have violated the Terms; (b) discontinue your registration(s) with the any of iRewardHealth Properties, including any Services; (c) notify and/or fully cooperate with the proper law enforcement authorities for further action; and/or (d) pursue any other action which iRewardHealth deems to be appropriate.
9. Term and Termination. The Terms commence on the date when you accept them (as described in the preamble above) and remain in full force and effect while you use iRewardHealth Properties, unless terminated earlier in accordance with the Terms. iRewardHealth may terminate these Terms and your access to the Services at any time, for any reason, including if you have materially breached any provision of the Terms or if iRewardHealth is required to do so by law. You agree that iRewardHealth will not be liable to you or any third party for any termination of your Account. If you want to terminate the Terms and your access to the Services, you may do so by (a) notifying iRewardHealth at any time and (b) closing your Account for all of the Services that you use. Your notice should be sent via email to email@example.com or such other method as we or your Sponsor provides to you. Upon termination of Terms, your right to use such Services will terminate immediately. If the Agreement is terminated for any reason other than your material breach, you may be allowed to redeem Points and receive the applicable Reward in accordance with a process established by your Sponsor. All provisions of the Terms that by their nature should survive, will survive termination of Services, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability. If your registration(s) with or ability to access iRewardHealth Properties is discontinued by iRewardHealth due to your violation of the Terms, then you agree that you will not attempt to re-register with or access iRewardHealth Properties through use of a different member name or otherwise.
10. International Users. iRewardHealth Properties can be accessed from countries around the world and may contain references to Services and content that are not available in your country. These references do not imply that iRewardHealth intends to announce such Services or content in your country. iRewardHealth Properties are controlled and offered by iRewardHealth from its facilities in the United States of America, Germany and Ireland. iRewardHealth makes no representations that iRewardHealth Properties are appropriate or available for use in other locations. Those who access or use iRewardHealth Properties from other countries do so at their own volition and are responsible for compliance with local law.
11. Dispute Resolution. Please read the following arbitration agreement in this Section (“Arbitration Agreement”) carefully. It requires you to arbitrate disputes with iRewardHealth and limits the manner in which you can seek relief from us.
- Applicability of Arbitration Agreement. You agree that any dispute or claim relating in any way to your access or use of the Site, to any products sold or distributed through the Site, or to any aspect of your relationship with iRewardHealth, will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or iRewardHealth may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement will apply, without limitation, to all claims that arose or were asserted before the Effective Date of these Terms or any prior version of these Terms. IF YOU AGREE TO ARBITRATION WITH IREWARDHEALTH, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY LAWSUIT FILED AGAINST IREWARDHEALTH ALLEGING CLASS, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS ON YOUR BEHALF. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST IREWARDHEALTH IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING WHETHER TO ACCEPT THIS AGREEMENT, INCLUDING THIS ARBITRATION AGREEMENT.
- Arbitration Rules and Forum. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent: Richard McCartney, 400 West Cummings Park #1725-236, Woburn, MA 01801. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, will be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims will be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver from JAMS, iRewardHealth will pay them for you. In addition, iRewardHealth will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, iRewardHealth will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous.You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the country where you live or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
- Authority of Arbitrator. The arbitrator, and not any federal, state or local court or agency will have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and iRewardHealth. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Terms (including the Arbitration Agreement). The arbitrator will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
- Waiver of Jury Trial. YOU AND IREWARDHEALTH HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and iRewardHealth are instead electing that all claims and disputes will be resolved by arbitration under this Arbitration Agreement, except as specified in Section 11.1above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
- Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. In the event that this subparagraph is deemed invalid or unenforceable neither you nor we are entitled to arbitration and instead claims and disputes will be resolved in a court as set forth in Section 12.6.
- 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the iRewardHealth address below or at firstname.lastname@example.org, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your iRewardHealth username (if any), the email address you used to set up your iRewardHealth Account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
- Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts will be of no force and effect and will be severed and the remainder of the Arbitration Agreement will continue in full force and effect.
- Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with iRewardHealth.
- Modification. Notwithstanding any provision in these Terms to the contrary, we agree that if iRewardHealth makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to iRewardHealth.
12. General Provisions.
- Electronic Communications. The communications between you and iRewardHealth use electronic means, whether you visit iRewardHealth Properties or send iRewardHealth e-mails, or whether iRewardHealth posts notices on iRewardHealth Properties or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from iRewardHealth in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures and other communications that iRewardHealth provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.
- Release. You hereby release iRewardHealth, its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors and their successors (collectively, the “iRewardHealth Parties”) from claims, demands, any and all losses, damages, rights and actions of any kind, including personal injuries, death and property damage, that is either directly or indirectly related to or arises from your use of iRewardHealth Properties, including any interactions with or conduct of Third-Party Properties of any kind arising in connection with or as a result of the Terms or your use of iRewardHealth Properties. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage, for any unconscionable commercial practice by an iRewardHealth Party or for such party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Site.
- Assignment. The Terms, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without iRewardHealth’s prior written consent, and any attempted assignment, subcontract, delegation or transfer in violation of the foregoing will be null and void. We may assign this contract at any time.
- Force Majeure. iRewardHealth will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
- Questions, Complaints, Claims. If you have any questions, complaints or claims with respect to iRewardHealth Properties or the Program, please contact us at: email@example.com. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation. In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
- Exclusive Venue. To the extent the parties are permitted under these Terms to initiate litigation in a court, both you and iRewardHealth agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the state or federal courts located in Suffolk County, Massachusetts.
- Governing Law. THE TERMS AND ANY ACTION RELATED THERETO WILL BE GOVERNED AND INTERPRETED BY AND UNDER THE LAWS OF THE COMMONWEALTH OF MASSACHUSETTS, CONSISTENT WITH THE FEDERAL ARBITRATION ACT, WITHOUT GIVING EFFECT TO ANY PRINCIPLES THAT PROVIDE FOR THE APPLICATION OF THE LAW OF ANOTHER JURISDICTION. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THESE TERMS.
- Notice. Where iRewardHealth requires that you provide an e-mail address, you are responsible for providing iRewardHealth with your most current e-mail address. In the event that the last e-mail address you provided to iRewardHealth is not valid, or for any reason is not capable of delivering to you any notices required/permitted by the Terms, iRewardHealth’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. You may give notice to iRewardHealth at the following address: firstname.lastname@example.org.
- Export Control. You may not use, export, import, or transfer iRewardHealth Properties except as authorized by U.S. law, the laws of the jurisdiction in which you obtained iRewardHealth Properties and any other applicable laws. In particular, but without limitation, iRewardHealth Properties may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using iRewardHealth Properties, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use iRewardHealth Properties for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You acknowledge and agree that products, services or technology provided by iRewardHealth are subject to the export control laws and regulations of the United States. You will comply with these laws and regulations and will not, without prior U.S. government authorization, export, re-export or transfer iRewardHealth products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.
- Accessing and Downloading the Application from iTunes. The following applies to any App Store Sourced Application accessed through or downloaded from the Apple App Store:
- (a) You acknowledge and agree that (i) the Terms are concluded between you and iRewardHealth only, and not Apple, and (ii) iRewardHealth, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
- (b) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
- (c) In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between iRewardHealth and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of iRewardHealth.
- (d) You and iRewardHealth acknowledge that, as between iRewardHealth and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
- (e) You and iRewardHealth acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between iRewardHealth and Apple, iRewardHealth, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the Terms.
- (f) You and iRewardHealth acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.
- (g) Without limiting any other terms of the Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.
- Entire Agreement. These Terms and any supplemental terms, policies, rules and guidelines provided by your Sponsor or posted on the Rewards Site constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms is held invalid or unenforceable, that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect. Any waiver or failure to enforce any provision of the Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. The Program is void where prohibited.
- Contact. You may contact iRewardHealth at any time by email: email@example.com or via mail at:
iRewardHealth, Inc.313 Washington St, Suite 305Newton, Ma 02458Attn: Support
1. Types of Data We Collect. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number or e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Information” means data that is not associated with or linked to your Personal Information; Anonymous Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Anonymous Information, as described below.
- (a) Information You Provide to Us.
- We may collect Personal Information from you, such as your first and last name, age, gender, e-mail address, company name and password when you enroll in the Program and/or create an account (an “Account”).
- If you use our Services on your mobile device, including through our Application, we may collect your phone number and the unique device id number.
- If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information (including promotional material for third parties). If you want to deactivate this feature, you can either reinstall the Application or deactivate GPS on your mobile device.
- When you redeem Points, we will collect all information necessary in order for your Sponsor to complete the redemption, including your name and bank account information.
- If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
- If you participate in a sweepstakes, contest or giveaway, we may ask you for your e-mail address and home number (for notification and other purposes). We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We recommend that you read the rules for each sweepstakes and contest that you enter.
- When you post content (text, images, photographs, messages, comments or any other kind of content that is not your email address) on our Site or Application, the information contained in your posting will be stored in our servers.
- Subject to your prior consent, we will collect information on your activities while using the Services, in particular logged food, weight, physical activity, stress reducing activities, step count and other movement calculated by device accelerometer, duration of time spent on each screen, buttons pressed, and pages scrolled through.
- We also collect other types of Personal Information that you provide to us voluntarily.
- We may also collect Personal Information at other points in our Site or during your use of the Services that state that Personal Information is being collected.
- (b) Information Collected via Technology.
- Mobile Services. We may collect information from your mobile device if you have downloaded the Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the Application and information about the device you use. We may also collect information, such as accelerometer information from your mobile device, in order to provide you information on your workouts and periods of activity. Additionally, if the Application crashes on your mobile device, we may receive information about your mobile device model, software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of the Application.
- Information Collected by Our Servers. In order to enable you to use the Services, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, IP address, domain name and/or a date/time stamp for your visit.
- Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data. We use this information to analyze trends, administer the Services, track users’ movements around the Services, gather demographic information about our user base as a whole and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognize you and the information could then be used to serve third party promotional materials and other information appropriate to your interests.
- Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive or browser, Pixel Tags are embedded invisibly in webpages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Information.
- How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable users to opt out of tracking on our Site.
- (c) Information Made Available to Us from Third Parties, including Sponsors. In connection with the Program, we may receive Personal and/or Anonymous Information from our Sponsors or other third parties. We may add this information to the information we have already collected from you.
- (e) Location Information. If you have enabled location services on your phone, we collect your location information to make a map available to you to show you the distances you traveled during your workouts. If you do not want this information collected by us, you can disable location services on your phone.
3. Use of Your Personal Information.
- (a) General Use. In general, Personal Information you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Information in the following ways:
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide improved administration of our Site and Services;
- provide the Services, including the redemption of Points;
- improve the quality of experience when you interact with our Site and Services;
- send you administrative e-mail notifications, such as security or support and maintenance advisories;
- respond to your inquiries related to functionality of the Application and Services, the Program, employment opportunities or other requests; and
- send newsletters, surveys, offers and other promotional materials related to our Services and for other marketing purposes of iRewardHealth.
- (b) User Feedback. We often receive comments from users who have had positive experiences with our Services and/or the Program. We may post user feedback on the Site at any time and from time to time. We may share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback.
- (c) Creation of Anonymous Information. We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the data personally identifiable to you. We may use this Anonymous Information to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Information and aggregated and other de-identified information for any purpose and disclose Anonymous Information to third parties in our sole discretion.
- (a) Your Sponsor. iRewardHealth may share certain Personal Information with your Sponsor for the purposes of Program administration (including Point redemption, the provision of Rewards (as defined in the Terms of Service, as set forth at http://irewardhealth.com/legal/#irhTOS and the reporting of Rewards to the Internal Revenue Service), and you hereby consent and authorize such sharing as iRewardHealth deems necessary or appropriate. If you are a member of the Program through your Sponsor’s participation in the Program, we may (i) share information with your Sponsor in an anonymous aggregated or group format and (ii) provide your Personal Information to Analytics Companies (as defined above) that process that Personal Information to generate analytical information to be shared with your Sponsor. Your Sponsor may use this information in its discretion, including to evaluate the Program as well as to determine the availability of certain benefits, programs and services.
- (b) Third Parties Designated by You. When you use the Services, the Personal Information you provide will be shared with the third parties that you designate to receive such information, including other websites, your Sponsor or your friends and relatives.
- (c) Third Party Service Providers. We may share your Personal Information with third party service providers to: (i) provide you with the Services that we offer; (ii) conduct quality assurance testing; (iii) facilitate creation of Accounts; (iv) provide technical support; and/or (v) provide other services to iRewardHealth.
6. Your Choices Regarding Information. You have several choices regarding the use of information on our Service:
- (b) Cookies. If you decide at any time that you no longer wish to accept Cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
- (c) Changing or Deleting Your Personal Information. All users may review, update, correct or delete the Personal Information in their user Account through the Services, if available, or if not available, by writing to firstname.lastname@example.org. If you completely delete all of your Personal Information, then your Account may become deactivated. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.
- (d) Applications. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the Application marketplace or network.
7. Security of Your Personal Information. iRewardHealth is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We also require you to enter a password to access your Account. You should not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we do not guarantee the security of your Personal Information.
9. Children. We do not intentionally gather Personal Information from visitors who are under the age of 13. If a child under 13 submits Personal Information to iRewardHealth and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at email@example.com.
iRewardHealth, Inc.313 Washington St, Suite 305Newton, Ma, 02458Attn: SupportPhone: 857-626-6175
iRewardHealth Health Insurance Portability and Accountability Act
Authorization for Use or Disclosure of Protected Health Information
PLEASE READ THIS AUTHORIZATION CAREFULLY, AS IT CONTAINS THE LEGAL TERMS AND CONDITIONS THAT YOU AGREE TO WHEN YOU CLICK ON THE “I AGREE” BUTTON. BY CLICKING ON THE “I AGREE” BUTTON, (1) YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS OF THIS AUTHORIZATION AND (2) YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AUTHORIZATION PERSONALLY, AND TO BIND YOURSELF TO THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS AUTHORIZATION, OR IF YOU DO NOT HAVE SUCH AUTHORITY, YOU SHOULD CLICK ON THE “CANCEL” BUTTON AND THEREBY DECLINE TO ACCEPT THIS AUTHORIZATION.
I hereby authorize the use or disclosure of my protected health information as described below. I understand that this authorization is voluntary and that I may refuse to agree to the terms of this authorization. By agreeing, I authorize iRewardHealth to retain and use and disclose my protected health information that iRewardHealth receives through the iRewardHealth Services from or on behalf of Sponsor as contemplated in this Authorization for so long as:
- 1. (a) I continue to be eligible to receive access to the iRewardHealth Services as sponsored by my Sponsor according to criteria established by Sponsor and (b) the Sponsor continues to sponsor the iRewardHealth Services (collectively, the “Sponsor Period”); and
- 2. after the Sponsor Period ends, until either you or I terminate my access to the iRewardHealth Services.
By agreeing to this authorization, I understand and agree:
- iRewardHealth will not condition eligibility for benefits on whether I agree to this authorization, though I acknowledge that, as a practical matter, the iRewardHealth Services are not likely to provide me any value unless I disclose my protected health information (“PHI”) and authorize iRewardHealth to use it as contemplated herein.
- All HIPAA authorizations are required by law to inform me that the PHIthat is disclosed under this authorization may be re-disclosed by the recipient and may no longer be protected by federal privacy regulations.
- I may receive a copy of this authorization if I ask for it in writing addressed to iRewardHealth’s Privacy Officer at the address listed below.
- I may revoke this authorization at any time by notifying iRewardHealth’s Privacy Officer in writing at the address below. Revoking this authorization will not affect any actions that iRewardHealth or any of the iRewardHealth Partners took in reliance on the authorization before receiving my revocation.
Attn: Privacy Officer
313 Washington St, Suite 305
Newton, Massachusetts 02458